Last Updated: 28 September 2026
 

These Terms of Service ("Terms") govern the use of valet and related services provided by Valet Now Pte. Ltd. ("Valet Now", "we", "us" or "our").
 

By making a booking, confirming a booking, handing your vehicle to our driver, or otherwise using our services, you acknowledge that you have read, understood and agreed to these Terms.
 

1. Our Services
 

Valet Now provides drive-home valet, vehicle delivery, event valet and other related vehicle transportation services.
 

Service availability is subject to driver availability, location, timing, traffic conditions and other operational considerations.
 

An estimated arrival time provided by us or our drivers is an estimate only and is not guaranteed.
 

2. Bookings
 

Bookings may be made through WhatsApp, telephone, our website or other authorised booking channels.
 

Customers should provide accurate information including:

• Pickup location;

• Destination;

• Requested pickup time;

• Contact details;

• Vehicle information where requested; and

• Any additional stops or special requirements.
   

A booking is only confirmed once Valet Now has accepted the booking.
 

Customers should generally provide at least 45 minutes' notice for night valet services.

Last-minute bookings may be accepted subject to driver availability.
 

3. Pricing
 

The applicable fare will be communicated to the customer before or during booking.
 

Additional charges may apply for circumstances including:

• Additional stops;

• Waiting time;

• Remote or designated locations;

• Public holidays and the eve of public holidays;

• Bookings outside our usual operational hours; and

• Other additional services requested by the customer.
   

Unless otherwise stated, payment is due upon completion of the service and may be made through the payment methods accepted by Valet Now.
 

4. Waiting Charges
 

Customers should be ready for the service at the agreed pickup time.
 

Waiting charges may apply when our driver has arrived at the agreed pickup location but is required to wait for the customer, vehicle, passengers or other circumstances attributable to the booking.
 

Where possible, customers will be informed when waiting charges begin to apply.
 

5. Cancellation
 

A cancellation fee may apply once a driver has been dispatched for the booking.
 

A booking may also be treated as cancelled where:

• The customer cannot be contacted;

• The customer fails to appear within a reasonable period;

• The customer provides an incorrect or inaccessible pickup location;

• The customer engages another valet provider after our driver has been dispatched; or

• The service cannot proceed due to circumstances attributable to the customer.
   

The applicable cancellation charge will be based on the pricing communicated at the time of booking or our prevailing rates.
 

6. Customer Responsibilities
 

By engaging Valet Now, you confirm that:

• You are the owner of the vehicle or have authority from the owner to allow our driver to operate it;

• The vehicle is legally permitted to be driven on Singapore roads;

• The vehicle is in a reasonably safe and roadworthy condition;

• The vehicle has valid motor insurance as required by law;

• You have disclosed any material defects, unusual controls, modifications or issues which may affect the safe operation of the vehicle; and

• You will not instruct our driver to perform any unlawful or unsafe act.
   

Valet Now may refuse or discontinue a service where we reasonably consider the vehicle, customer, route or circumstances unsafe or unlawful.
 

7. Intoxicated or Uncooperative Customers
 

Our services are frequently provided to customers who may have consumed alcohol.
 

For the safety of our drivers, customers and the public, Valet Now reserves the right to refuse or discontinue a service where a customer or passenger behaves in a threatening, abusive, violent, unlawful or otherwise unsafe manner.
 

Where a driver has already been dispatched or arrived at the pickup location, applicable cancellation or waiting charges may still apply.
 

8. Vehicle Condition and Personal Belongings
 

Customers are responsible for removing or securing valuable, fragile or sensitive personal belongings from the vehicle.
 

Valet Now is not responsible for pre-existing damage, mechanical defects, warning lights, electrical faults, tyre issues, vehicle modifications or other problems that were not caused by our driver.
 

Customers should inform our driver of any existing vehicle issue that may affect its operation.
 

9. Accidents and Vehicle Damage
 

Our drivers are expected to exercise reasonable care while operating customers' vehicles.
 

If an accident or incident occurs during the service, Valet Now will assist with the reasonable exchange and documentation of relevant information and, where appropriate, communication with the customer and relevant parties.
 

Any insurance claim will be handled according to the applicable motor insurance policy, Singapore law and the circumstances of the incident.
 

Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.
 

10. Traffic Offences
 

Valet Now drivers are required to comply with applicable traffic laws.
 

Where a traffic offence is directly attributable to the conduct of our driver while operating the customer's vehicle, Valet Now will reasonably assist the customer in identifying the driver and addressing the matter.
 

Valet Now is not responsible for offences, outstanding fines, vehicle defects or regulatory issues that existed before the driver took possession of the vehicle.
 

11. Delays
 

Estimated arrival and journey times may be affected by traffic, weather, road closures, driver availability, accidents, enforcement activity and other circumstances outside our reasonable control.
 

Valet Now will make reasonable efforts to keep customers informed of material delays but does not guarantee a particular arrival or completion time.
 

12. Refusal of Service
 

Valet Now reserves the right to refuse or discontinue a booking where reasonably necessary, including where:

• The vehicle appears unsafe or unlawful to operate;

• The customer provides inaccurate booking information;

• The customer or passenger behaves abusively or dangerously;

• The requested journey would require our driver to breach the law;

• Payment for previous services remains outstanding; or

• Continuing the service would reasonably create a safety or operational risk.
   

13. Third-Party and Referral Bookings
 

Bookings may occasionally be made or referred through hotels, bars, restaurants, entertainment venues, event organisers or other business partners.
 

Unless expressly stated otherwise, Valet Now remains responsible only for the valet service supplied by Valet Now and is not responsible for unrelated goods or services provided by the referring establishment.
 

14. Website and Communications
 

Information displayed on our website, social media pages or other digital platforms is provided for general information and may be updated from time to time.
 

Our website may contain links to third-party services such as WhatsApp, mapping services or payment platforms. Those services operate under their own terms and privacy policies.
 

15. Limitation of Liability
 

To the extent permitted by Singapore law, Valet Now will not be liable for indirect, incidental or consequential losses that are not reasonably attributable to a breach by Valet Now.
 

Nothing in these Terms is intended to exclude rights or remedies that cannot legally be excluded under Singapore law.
 

16. Changes to These Terms
 

Valet Now may amend these Terms from time to time to reflect changes to our services, pricing, operational practices or legal requirements.
 

The latest version will be published on our website together with its effective or last-updated date.
 

17. Governing Law
 

These Terms are governed by the laws of the Republic of Singapore.

Any dispute arising from or relating to these Terms or our services will be subject to the jurisdiction of the courts of Singapore.
 

18. Contact Us
 

For questions regarding these Terms or our services, please contact Valet Now through the contact details provided on our website.
 

Valet Now Pte. Ltd.
Singapore