Last Updated: 28 September 2026
 

Valet Now Pte. Ltd. ("Valet Now", "we", "us" or "our") respects your privacy and is committed to protecting personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA").
 

This Privacy Policy explains how we may collect, use, disclose, store and otherwise process personal data when you use our website, communicate with us or engage our services.
 

1. Personal Data We May Collect
 

Depending on how you interact with us, we may collect information including:

• Name;

• Mobile telephone number;

• WhatsApp contact information;

• Pickup location;

• Destination;

• Booking date and time;

• Vehicle make, model and registration number;

• Booking and service history;

• Payment and transaction information;

• Communications between you and Valet Now;

• Feedback, enquiries or complaints;

• Information relating to accidents, incidents or insurance matters where applicable; and

• Technical information relating to your use of our website, such as device, browser, IP address, cookies and website analytics information.
   

We generally only collect information that is reasonably required to provide, administer or improve our services or for other legitimate business or legal purposes.
 

2. How We Collect Personal Data

 

We may collect personal data when you:

 

• Contact us through WhatsApp, telephone or other messaging platforms;

• Make or enquire about a booking;

• Use our website;

• Communicate with one of our drivers or representatives;

• Make a payment;

• Submit feedback or a complaint;

• Participate in a promotion;

• Are involved in an accident or incident relating to our services; or

• Interact with one of our authorised business or referral partners.
   

We may also receive information from another person who makes a booking on your behalf.
 

3. How We Use Personal Data
 

We may collect, use or disclose personal data for purposes including:

• Processing and confirming valet bookings;

• Assigning drivers;

• Contacting customers regarding bookings;

• Allowing assigned drivers to locate and communicate with customers;

• Navigating to pickup locations and destinations;

• Processing payments;

• Providing customer support;

• Managing cancellations, waiting time and service disputes;

• Investigating accidents, incidents, complaints or claims;

• Communicating with insurers, authorities or other relevant parties where necessary;

• Maintaining booking and transaction records;

• Improving our services and operations;

• Preventing fraud, misuse or unlawful activity;

• Maintaining the security of our systems;

• Complying with applicable legal and regulatory requirements; and

• Other purposes reasonably related to the provision and administration of our services.
   

Where required by applicable law, we will obtain consent before collecting, using or disclosing personal data for a new purpose.
 

4. Disclosure of Personal Data
 

We may disclose personal data where reasonably necessary to:

• Assigned valet and recovery drivers;

• Payment service providers;

• Website, hosting, analytics and IT service providers;

• Insurance companies and insurance representatives;

• Professional advisers;

• Business or referral partners where necessary to fulfil a booking;

• Law enforcement, regulatory or government authorities where required or permitted by law; and

• Other parties where reasonably necessary to investigate or resolve an accident, dispute or claim.
   

We do not sell customers' personal data.
 

We will take reasonable steps to ensure that personal data disclosed to third parties is limited to what is reasonably necessary for the relevant purpose.
 

5. WhatsApp and Third-Party Platforms
 

Customers may communicate with Valet Now through third-party platforms such as WhatsApp.
 

Information transmitted through these platforms may also be processed by the relevant platform provider and will be subject to that provider's terms and privacy practices.
 

6. Website Analytics and Cookies
 

Our website may use cookies and similar technologies to operate the website, understand website traffic, measure advertising performance and improve the customer experience.
 

We may use third-party analytics or advertising services, including services provided by platforms such as Google.
 

Depending on your browser and applicable settings, you may be able to block or delete cookies. Disabling certain cookies may affect some website functionality.
 

7. Advertising and Conversion Measurement
 

Where applicable, we may use advertising and analytics technologies to understand whether users interact with our advertisements or complete actions such as clicking a WhatsApp, booking or telephone button.
 

Information collected through these technologies may include device, browser, advertising, interaction and website usage information.
 

We use such information to measure and improve the effectiveness of our advertising and marketing activities.
 

8. Protection of Personal Data
 

Valet Now takes reasonable administrative, technical and organisational measures to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
 

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
 

9. Retention of Personal Data
 

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected or for legitimate business or legal purposes.
 

When personal data is no longer required, we will take reasonable steps to delete, anonymise or otherwise cease retaining it in accordance with applicable requirements.
 

10. Access and Correction
 

Subject to the PDPA and applicable exceptions, you may request:

• Access to personal data that Valet Now holds about you and certain information concerning how it has been used or disclosed; or

• Correction of inaccurate or incomplete personal data.
   

Requests may be submitted using the contact information below.
 

We may need to verify your identity before processing a request.
 

11. Withdrawal of Consent
 

Where we rely on your consent for the collection, use or disclosure of personal data, you may withdraw that consent by contacting us.
 

We will inform you of the likely consequences of withdrawing consent where applicable.
 

Withdrawal of consent may affect our ability to continue providing certain services where the relevant personal data is necessary to provide those services.
 

12. Overseas Transfers
 

Some technology or service providers used by Valet Now may process or store information outside Singapore.
 

Where personal data is transferred outside Singapore, Valet Now will take appropriate steps as required under applicable data-protection laws to ensure that the transferred personal data receives a standard of protection comparable to that provided under the PDPA.
 

13. Personal Data of Other Individuals
 

If you provide us with personal data belonging to another person, such as when making a booking on someone else's behalf, you should ensure that you are authorised to provide that information to us.
 

14. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or legal requirements.

 

The latest version will be published on our website with the date on which it was last updated.
 

15. Contact and Data Protection Enquiries
 

For questions concerning this Privacy Policy, requests to access or correct personal data, withdrawal of consent, or other data-protection matters, please contact:

Valet Now Pte. Ltd.
Email: valetnw.sg@gmail.com
Contact: +65 8026 6578
 

For general bookings and service enquiries, please use the contact information provided on our website.